TERMS AND CONDITIONS

All customers gain a copy of the Terms and Conditions when they are new to us and are updated of any changes where needed.

  • Keys are to be provided or made available for each dog walk/ pet sit arranged. If Locks are changed, We would also need replacements for 2 members of staff to access the property.
  • If keys are lost/ stolen we will inform you of this and offer to get the keys replaced.
  • A 48 hour cancellation period is needed for any one walk. It is still fully chargeable otherwise. For example if your walk is on Weds, we would need to know by 9am Monday morning. Please note that weekends are not working days so if you need to cancel Monday or Tuesday, we need to know by 9am on the Friday before
  • If the property cannot be accessed for whatever reason e.g. keys in the back of the door, you will still be charged in full for the walk booked.
  • 1 weeks notice is also needed if termination of the service is needed.
  • Incase of emergency, Pacey Pooches are permitted to seek emergency veterinary care. Every effort will be made to contact the owner prior to emergency treatment. The customer must accept full responsibility of the veterinary costs and also authorise Pacey Pooches to use an alternative emergency service in the event that your dogs surgery is unavailable.
  • Clients are responsible for the medical expenses and/or any damages resulting from injury to the Pacey Pooches staff or other persons, by the pet.
  • Pacey Pooches will not be held responsible for any injuries to pets whilst out on our walk, as seen by Insurance. If we are to be found at Fault by them, then our insurance will deal with it on our behalf.
  • Pacey Pooches are not held responsible for injury, disappearance, death of any pet with unsupervised access to the outdoors, within the home.
  • Pacey Pooches shall not be held responsible for any damages to the clients property caused by the pet during the time they are in our care.
  • Clients agree to raise any concerns with Pacey Pooches within 24 hours. This way we can strive for the best possible service.
  • All dogs must be up to date with worming and flea treatment. Vaccinations must also be valid including the Kennel Cough vaccination.
  • We walk dogs for 30 minutes or 1 Hour which will be strictly adhered to, but we reserve the right to use personal judgement to increase time on the walks or cut a walk short which would be in the best interests of the safety of you dog (e.g. weather conditions, injury, age of dog etc)
  • Payment must be made by the final walk of every week unless prior arrangement has been made with us. If it is not paid, we will not walk your dog until arrears are paid off. Persistent abuse of this condition, will result in advance payment being taken.
  • Pacey Pooches reserve the right to terminate the agreement with the customer at any time at its sole discretion. There is no term of contract in daily dog walking.
  • Our Home Boarding service requires a 50% deposit of the final amount of the holiday stay, within 14 days of the first booking. This deposit is non refundable and non transferable. If it isn’t paid, the space will be opened up to other clients. The remaining amount must be paid upon collection at the time of your holiday.
  • Any holidays cancelled within 28 days of commencement are to be paid in full.
  • If your dog has an illness e.g. Kennel Cough or comes into season etc and cannot come on the arranged holiday, or you cannot go on your arranged holiday for any covid related issues, 50% of your holiday will still be payable (or the deposit already paid)
  • This agreement is valid for all future appointments until a new agreement is updated.

Contact
If you have any questions about our Terms and Conditions, you can contact us via the contact page